People matter- listen to them
Cross your heart: how many of the conversations you had with your team leader started with the simple question “How are you doing”? In which environment are you usually in when you talk one on one to your manager? Is all attention focused on you and what you say? Or do you face times when the missed call on the phone and the reminder for the next meeting is more important than this half hour once a week talking about your concerns? How does that make you feel?
Most one-on-one meetings start talking about projects and KPIs. Once more you have to admit that the numbers went down. The third week in a row. What do you usually hear in those situations as a response from your manager? Probably, something like “What had happened? What went wrong?”. What a great leader should ask instead is “Are you okay? Do you feel well?”. Do you have the feeling that your manager takes your perspective?
The key to get here is communication, and attention. At the bottom line it´s all about empathy. Empathy is concerned about the human being, not their output. Thus, it´s not about oneself, but about the ability to teach the next generation how to fail, struggle, succeed and flourish in a given environment. Influence is what the ultimate outcome is. Finally, this is what employees make doing a great job, and the reason why they love their job.